Southern Tire Mart at Pilot Flying J

Called in at 9:40pm to get my wheel re torqued. No answer. Got to their shop at 9:50pm and they were closed already. Says they close at 10pm.

The lady who answers phone calls doesn't know/check the availability of the tire in their shop, she said we will have to come and ask the service guys. This is not how it works, the person who is on the phone calls has to have full information in their hand.