Truck Fleet Services LLC

I went there to fix def pump problem at first they said the problem is DEF metering for that part price is 560$ but that part cost at the truck county 230$ and then I said ok they replace the parts but the check engine came back it didn’t fix the problem, but they charge me 1300$ jus for labor and part truck is didn’t fix so they couldn’t find the problem so I hade to take the dealer diagnostic again.

I stopped the yesterday and needed some work done on my truck. Mikey was very helpful and got my truck in asap. He put mechanic Tyler on it and they found the a/c issue and fixed it. I also had a oil change while I was there. They could use a bigger driver waiting area but do have a nice drop lot across from their building for trailers. Overall a great shop and a need more mechanics like Tyler great guy. Definitely will be back and would highly recommend to anyone.

May 2022 Update: We've had the truck back twice since the initial repair to our liftgate. TFS says there is nothing more they can do for us. The unit is not operating as it should. The safety hook has broken off twice, the unit will not go up with a load on it without quitting. The switch that was just replaced has loosened because instead of using two screws to mount it, they used only one. The smaller springs have loosened and have needed to be reattached. Some of the welds on the repair have broken. It cannot be flipped by one person. Truck Fleet Services is NOT very good at diagnosing problems. After VERY costly repairs, the problems remain, and we are forced to look for solutions elsewhere. John (owner) didn't care that his customer was upset. He made no apologies or attempts to explain anything. The team's response was limp. I understand supply chain and part issues. If you don't have parts, you can't fix things. What is unacceptable is when someone doesn't do what they say they will do, when they say they will do it. The verdict is still out on the repairs that were made. The product clearly had the work done to it, but it was not operating as we were led to believe it would.